FAQ

June 2017

Will I receive a discount when I buy more than one style?
Yes, discounts are applied automatically at checkout.

Can I purchase single styles?
Yes, of course. Simply scroll to the list of syles on the font family page, select the style you want and click the BUY button. A window will open that will give you options of the three available licences (Desktop, Web, or App). Select the desired licence and either click on ‘Check Out’ or ‘Browse More Fonts’. If you want to add another style of the same family or of another font family, then click 'Browse More Fonts' and repeat the selection process. All of the single styles will be added to your cart and discounts are applied automatically at checkout.

Can I return a typeface after purchase?
If you have not downloaded and installed the font files on your computer and you notify us within 24 hours after your purchase, you may request an exchange or a refund. If the font file is defective and you are not able to install it, notify us within 30 days after purchase and we will replace it.

I bought the wrong font by accident. Can I exchange it?
If the font has not been downloaded to your computer and you notify us within 24 hours after your purchase, we are able to exchange it.

If I buy one style now, can I upgrade to get the entire family later at a discounted price?
Yes, the price of the previously purchased licence will be taken into account. If you are ready to do so, please email the original purchase receipt to [email protected] and let us know what you'd like to do.

Do you grant discounts to NGOs?
Yes, we offer a 25% discount to NGOs. Please contact us at [email protected] with your NGO credentials.

Do you offer volume discounts?
You bet we do! Just like buying in bulk from a store, the more styles and users you need, the cheaper the per-style price will be. Discounts are generated automatically at checkout.

May I use a copy of TypeTogether fonts for free for my student project?
Yes, we usually grant a temporary licence for student projects that are non-commercial and form part of the curriculum. Please contact us at [email protected].

I am a student or educator. Am I eligible for a discount?
Yes, we offer a 25% discount to everyone involved in academia, whether student or educator. Contrary to the temporary licence as mentioned in the previous question collapsed, this educational licence allows you to use the fonts in commercial projects. Please send us a request from your academic email account to [email protected] with exact details about the typeface you would like to purchase, including the weights needed.

I am an educator and we would like to use one of your typefaces for a school project with the students. Can I use one of your typefaces?
You can use one of our free fonts, buy one with a 25% discount, or send us an email describing the project; we may grant a free temporary licence for the project.

Do you offer free fonts?
Yes, we have several free fonts available in our font library, e.g. Birdy, Jockey, one style of Abril, and some styles of Bree Serif.

Where can I find the purchase receipt?
Log into your account on the TypeTogether website and go to ‘My purchases’. All receipts are recorded here.

What font formats will I receive?
If you purchase a desktop licence or an app licence, you will receive OTF, which is the current industry standard OpenType Font format. If purchasing a webfont, the licences included are WOFF, WOFF2, EOT, and SVG. We will update our catalogue with additional file types as new formats become standard.

Do I have to pay VAT?
TypeTogether is a company registered in the Czech Republic and is legally obliged to charge Value Added Tax (VAT) on sales and services within the European Union (EU). If you reside outside the EU, VAT will not be charged. If you have a company registered in the EU, then add your VAT number in your account and VAT will be set to 0% automatically.

What payment methods are accepted?
The easiest method is to pay by credit card. We accept the most common credit cards: VISA, Mastercard, and VISA Electron. You may also choose to pay via PayPal. Please note that you do not need a PayPal account to pay through PayPal. If you don't own a credit card or don't want to use PayPal, you can pay via bank transfer. Please contact us at [email protected] for more information.

Can I order and pay for fonts via an invoice?
Yes, please email [email protected] indicating which fonts you would like to purchase and your business address, including VAT number (in Europe only). We will then prepare the invoice with payment details.

For a detailed licence please donwload our EULA.

In most cases the general license is enough, but when it comes to certain usages of the fonts, such as marketing products (eg t-shirts or mugs), feature films, TV, games etc, you will need tp purchase an additional upgrade license customised to your needs and to your audience. Please take a look here in our FAQs, see our EULA for specific details or contact us at [email protected].
 
When I try to purchase a font I get this message: ERROR DETAIL: prcode = 30 | srcode = 1002 | resulttext = Declined in AC, Declined
This error message either means the credit card you are using is not compliant with the 3D Secure System of double authentication, mandatory in the EU, or there is not enough money in the account to cover the cost. Please either use another card that has 3D Secure enabled, check with your bank, or use the other payment option with PayPal. You do not need a PayPal account to pay with PayPal.

When I try to purchase a font I get this message: ERROR DETAIL: prcode = 30 | srcode = 1004 | resulttext = Declined in AC, Declined
This error message means that there was a temporary technical problem during the authorisation process of your credit card. This could be a network or connection problem to the card issuer. Please try again at a later time. Or use the other payment option with PayPal. You do not need a PayPal account to pay with PayPal. If your order exceeds the amount of €500, you can also request to pay by invoice. Please contact us if that is the case.

When I try to purchase a font I get this message: ERROR DETAIL: PayPal returned API error code 10486 - This transaction couldn't be completed.
This error message means that your PayPal Express Checkout payment failed due to a bad funding source; for example, the transaction exceeded the your card limit. Please check your PayPal account or use the credit card payment option. If your order exceeds the amount of €500, you can also request to pay by invoice. Please contact us if that is the case.

I get an error when trying to download the purchased fonts.
Please contact us at [email protected] with details about the error, the fonts, and what kind of system you are using so we can help troubleshoot.

For some reason I can’t embed the fonts in MS Word or Powerpoint. Why is that?
Microsoft requires the TTF file format for embedding. We can provide it at no extra charge. Please send us the purchase receipt of the fonts to [email protected].

I get an error when trying to download your free fonts.
It is very likely that you are trying to download them from a dysfunctional URL. Please go to www.type-together.com/catalogue and look for the red ‘from EUR 0.00’ signs.
 
 
I work for a company and I want to hire you to create a custom font for us.
Great! Please write to [email protected] with details and we’d be happy to have a conference call and prepare a quote for you.

I would like to use one of your fonts for branding or a particular client, could you add some extra features, another script, or another weight or style? Yes, we’d be happy to have a conference call and discuss the particularities of your project and then prepare a quote for you. Please write to [email protected].

I am working on a project and I already have a Latin typeface, but I need to add a different script (Arabic, Devanagari, Cyrillic). Can you design a matching script? Yes, we have experience in a broad range of different scripts. We’d be happy to have a conference call and discuss the particularities of your project and then prepare a quote for you. Please write to [email protected].
 
I am working on a project and I cannot find the right typeface. Could you help me find the right one?
Yes, we offer consultancy work. We understand that finding the right typeface can be difficult, but we can help easing the way for a perfect match.

I am working on a project and I already have a typeface, but I need to match it with a different one. Could you help me find the right one?
Yes, we offer consultancy work. We know matching typefaces can be struggling sometimes, but we can help find the perfect match for your typeface, not necesarily from our catalogue, but looking at what is best for your project. Send us an email to [email protected].

I am working on a project and I already have a Latin typeface, but I need to match it with a different script (Arabic, Devanagari, Cyrillic). Could you help me find the right one?
Yes, we offer consultancy work. We know matching typefaces from different scripts can be difficult sometimes, but we can help find the perfect match for your typeface, keeping harmony between scripts but without jeopardizing any of them. Send us an email to [email protected].

I would like to interview TypeTogether for a printed article, an audio recording, or video recording. How would I arrange that?
We’d love to take part! Please write to us at [email protected] and list the kind of information you’d like to discuss and your time frame, and we’ll see what we can do.
 
What is your standard format?
Can I buy other formats like PostScript Type 1 or older TrueType?
Our fonts are released as OpenType, which is the current industry standard. On request we can send you TTF for free and any other legacy format for a small fee.

What is OpenType (OT)?
OpenType is a typographical format that allows more flexibility and the storage of cubic or quadratic Bézier curves. In the second half of the 1990s, Adobe® and Microsoft® got together to create OpenType, the typographical format that is replacing (and at the time of writing this, has replaced to a large extent) TrueType and PostScript Type 1–3 fonts.
With OpenType, one single font can store up to 65,000 glyphs; it is compatible with Unicode, which means multiple-script systems can be stored in one single font; it is multi-platform (it works in MacOs, Windows, and Linux), and it is ‘intelligent’: the so-called OpenType functions allow the application of a series of necessary characteristics for the correct representation of languages and writing systems used beyond the Western world. In addition, it allows the possibility of a series of typographical refinements.

What are OpenType features?
OpenType allows some added characteristics to the typefaces and typographic refinements, but it also enables the correct representation of writing systems other than Latin. OpenType functions allow: contextual and local substitutions, ligatures and discretional ligatures, reordering of characters, positioning, bidirectionality, typographic refinements: different sets of figures, small caps, fractions, ordinals, superiors, inferiors, and much more.

Do all TypeTogether fonts have the same OpenType features?
Not necessarily. Each typeface is designed as a solution to a particular problem (for continuous reading on screen, or to save space in headlines) so they respond to particular needs. The online specimens included in all our typefaces show all the Open Type features, activated and deactivated.

I don't know if my software supports OpenType features. How can I tell?
OpenType fonts are widely supported, but some software might not recognise the OpenType features. Adobe and QuarkXpress are working to make them more accessible, and InDesign, Illustrator, PhotoShop, and QuarkXPress include panels to select glyphs and Open Type functions. (See: Adobe, QuarkXpress 2016)
Apple is also working to fully support OpenType features. In Apple applications like Pages, Keynote, and TextEdit, you can bring up the Typography panel (under Format > Font > Show Fonts > Settings wheel > Typography, or in some programs, selecting Command–T will bring up the Typography panel).
Since Microsoft Word 2010 and higher versions, it is also possible to access limited OpenType Features (choose Format > Font > Advanced).  

How can I install the fonts in my computer?
Mac OS X and Windows have made the installation of fonts very easy. Just double-click on the font file and click on Install. Both platforms provide information on how to install and manage fonts: Apple, Windows XP and Windows
If you are using a third-party app for font management, we recommend checking their support documentation.

Can I install fonts on my mobile phone or my tablet?
Some operating systems allow fronts to be installed or changed, (e.g. in Android). On iOS, a paid app called AnyFont will allow font installation on the OS for use in some apps. 
 
I would like to change my email.
Our database is built in such a way that the email addresses cannot be changed for an active account. Please register again with your new email and we will deactivate your old account.

Where can I find an invoice for my purchase?
Please log in to your account at TypeTogether and look under ‘My purchases’. There you will find the history of your purchases and the receipts.

Why can’t I download the fonts I purchased anymore?
We keep the download link active for only seven days after purchase. If you have not downloaded them in this time frame, please contact us.

I would like to be kept up-to-date with new font releases.
The best way to stay up-to-date is to subscribe to our monthly newsletter. Just click the option in your account page. We do NOT spam or sell your information.
 
Do you have type specimens that I can order?
Yes, you can view and order them at the merchandise section

I would like to submit a project where I used TypeTogether fonts.
Great! please send your material, including high-quality images, credit notes, and a description of the project to [email protected].

I would like to submit my type design project for publication with TypeTogether.
We’d be happy to receive your submission! Please send a PDF showing your typeface to [email protected]. We discuss submissions on a regular basis as a company. If we’re interested in your design, we’ll respond with the next steps.

Do you have a mentorship program?
Yes, since 2014 we have run the ‘Typeface Publishing Incentive Programme’, which is aimed at post-graduate type design students. More information can be found here.
 

About Us

TypeTogether is an indie type foundry committed to excellence in type design with a focus on editorial use. Additionally, TypeTogether creates custom type design for corporate use. We invite you to browse our library of retail fonts or contact us to discuss custom type design projects.